Mystery Shopping allows you to see exactly what an independent, trained mystery shopper experienced in an interaction with your business.
You will learn what your customers experience and feel, enabling you to make identifiable improvements in your service offering.
Yomdel can mystery shop your entire sales conversion process:
• Initial online or telephone enquiry
• Aggregator referred enquiry
• Online pricing & storage calculators
• On-site or virtual facilities tours
• Closing the sale, follow-ups &
booking
In all cases we offer a reporting view of the mystery shopper interaction in a similar media to that experienced:
• Video recordings for face to face
engagement
• Audio files for telephone calls
• Screenshots or recordings of all
online interactions, including virtual
services
• Full transcripts and reports in all
cases where any of the above are
not required
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