SELF STORAGE
SECTOR

SELF STORAGE SECTOR

KnowYourMarket is a member of The Self Storage Association UK and exclusively approved supplier of Mystery Shopping services to SSA UK Members.

MYSTERY SHOPPING IN THE SELF STORAGE INDUSTRY

Mystery shopping is a widely used tool by self-storage businesses for measuring and improving customer experience, but crucially also sales process performance.

Learning more about your own company through the eyes of a customer gives invaluable insight, especially when looking to improve process reviews, optimise your sales structure or deploy training for your staff.

KnowYourMarket provides dedicated mystery shopping services, with custom self-storage scenarios, constructed to assess your business in real-world customer situations.

HOW WE CAN HELP YOU...

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Our mystery shopping services and resulting data is used by many self-storage businesses just like yours, allowing them to see in more detail where they can improve their staff and processes. By benchmarking staff performance and collecting results, you can use this as a regular tool in one to one training and development sessions.

Clients also take advantage of our ability to mystery shop your competitors, allowing you to analyse where your strengths and weaknesses are and where the biggest improvements can be made.

Ultimately, our goal is to help your company develop and grow by using real data from our findings and our market experience to show your company where you can make improvements.

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BOOK YOUR FREE CONSULTATION

THE MYSTERY SHOPPING PROCESS

1

PROJECT SETUP

Design surveys
Create scenarios and the programme brief
Gather all information and operational details
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2

FIELD WORK

Mystery shoppers are assigned
Enquiries carried out
Follow-up communications monitored
Reports completed
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3

RESULTS AND ANALYSIS

Data and reports verified and made available to the client via the online portal/dashboard
Media files embedded in to each report for easy viewing
Analysis undertaken to determine improvement programme moving forward

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OUR PARTNERSHIPS

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Having a reputable brand and in-depth knowledge of the industry is essential for us in order to ensure we carry out our mystery shops in a professional manner.

KnowYourMarket are trusted by the Self Storage Association (SSA) and are their chosen mystery shopping partner, meaning we are trusted by a leading figure in the storage industry.

We also work alongside the Young Storage Network (YSN), with some of our own members of staff also being part of the network and have previously sponsored the YSN at the Self Storage Association conference in 2023.

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“I have tried other products that worked fine, but this one is certainly the best of them all. It brings efficiency to a new level of simplicity.”

Ben Holmes

Attic Self Storage

“As a company we have used Know your Market for a few years now. We find the feedback they provide extremely valuable in order to review and train our staff on their performances. ”

Anthony Adams

Engage Management Services

“KYM has really helped us independently bench march our branches and improve standards. The scheme now forms part of a quarterly bonus scheme that has been well received by the team”

Ben Thilthorpe

Vanguard Self Storage

OUR MOST POPULAR MYSTERY SHOPPING TOOLS

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Whilst we tailor each our of packages to suit each of our client's needs, below are a few of the common tools and strategies we use to gain insight and data about self-storage businesses.

Web enquires - We make a web enquiry to your business via your website, monitoring how efficient and effective your staff are at managing the enquiry before reporting back to you with our findings.

Call enquiries - Our team will call your business, acting as a customer who will then proceed to ask questions about your services, with the results collected and given back to you in an in-depth report.

Branch visits - We send a mystery shopper to your branch, acting as a customer to see what your in-person services are like and report our findings back in a detailed report.

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LET'S CHAT
To find out more about delivering world-class customer experience and improve your bookings,

schedule a call with us now.

BOOK YOUR FREE CONSULTATION

SELF STORAGE SECTOR

SELF STORAGE SECTOR

MYSTERY SHOPPING IN THE SELF STORAGE INDUSTRY

HOW WE CAN HELP YOU...

List of services

List of services

THE MYSTERY SHOPPING PROCESS

1

PROJECT SETUP

2

FIELD WORK

3

RESULTS AND ANALYSIS

List of services

OUR PARTNERSHIPS

List of services

List of services

OUR MOST POPULAR MYSTERY SHOPPING TOOLS

List of services

List of services

LET'S CHATTo find out more about delivering world-class customer experience and improve your bookings,

schedule a call with us now.

SELF STORAGE
SECTOR

LET'S CHAT
To find out more about delivering world-class customer experience and improve your bookings,