Mystery Shopping allows you to see exactly what an independent, trained mystery shopper experienced in an interaction with your business.
You will learn what your customers experience and feel, enabling you to make identifiable improvements in your service offering.
Yomdel can mystery shop your entire sales conversion process:
• Initial online or telephone enquiry
• Aggregator referred enquiry
• Online pricing & storage calculators
• On-site or virtual facilities tours
• Closing the sale, follow-ups &
booking
In all cases we offer a reporting view of the mystery shopper interaction in a similar media to that experienced:
• Video recordings for face to face
engagement
• Audio files for telephone calls
• Screenshots or recordings of all
online interactions, including virtual
services
• Full transcripts and reports in all
cases where any of the above are
not required
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Mystery Shopping allows you to see exactly what an independent, trained mystery shopper experienced in an interaction with your business.
You will learn what your customers experience and feel, enabling you to make identifiable improvements in your service offering.
Yomdel can mystery shop your entire sales conversion process:
• Initial online or telephone enquiry
• Aggregator referred enquiry
• Online pricing & storage calculators
• On-site or virtual facilities tours
• Closing the sale, follow-ups &
booking
In all cases we offer a reporting view of the mystery shopper interaction in a similar media to that experienced:
• Video recordings for face to face
engagement
• Audio files for telephone calls
• Screenshots or recordings of all
online interactions, including virtual
services
• Full transcripts and reports in all
cases where any of the above are
not required
“Know Your Market Mystery Shopping has enabled us to have a clear insight into how our teams are performing and celebrate what we do well and help identify key areas for further training and development to increase our customer offering even further. It has without question helped us deliver focus to allow us continuous improvements within the business.”
National Home Move
“Residential Development Sales were extremely pleased with the high standard by which you conducted the mystery shop. Where there were queries from various offices, you dealt with these by return and could not have been more helpful.
Thank you so much for all your hard work and we will not hesitate to use your services again.”
Savills
Mystery Shopping allows you to see exactly what an independent, trained mystery shopper experienced in an interaction with your business.
You will learn what your customers experience and feel, enabling you to make identifiable improvements in your service offering.
Yomdel can mystery shop your entire sales conversion process:
• Initial online or telephone enquiry
• Aggregator referred enquiry
• Online pricing & storage calculators
• On-site or virtual facilities tours
• Closing the sale, follow-ups &
booking
In all cases we offer a reporting view of the mystery shopper interaction in a similar media to that experienced:
• Video recordings for face to face
engagement
• Audio files for telephone calls
• Screenshots or recordings of all
online interactions, including virtual
services
• Full transcripts and reports in all
cases where any of the above are
not required
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