SUCCESS STORIES
BUSINESSES WHO BELIEVE THAT
CUSTOMER EXPERIENCE DRIVES REVENUE
"The best thing about the Know Your Market's Mystery Shopping Programme is that it provides us with a laser like ability to identify training needs. Seeing both the good and not so good in our customer experiences is actually a gift – a WIN WIN. We’re able to celebrate and reward what we do best, and immediately work to improve what we don’t."
Julian Carter-Jones, Barker & Stonehouse
“Know Your Market's mystery shopping enables us to design the best customer experiences by identifying areas for improvement, and motivating our teams to even higher standards of excellence."
Nick Moir, Andrews Property Group
"Since Autumn 2020, we've been working with Know Your Market to create a simple but effective customer feedback platform for all our clients at every stage of their journey with us.The results have been invaluable, allowing us to take action, where necessary, to recover relationships that we didn’t know were failing as well as giving us the ability to change our processes to ensure that we continue to adapt to the ever-changing needs and expectations of our customer."
Charles Robinson, Jones Robinson
"We chose Know Your Market based on their reputation for Customer Experience insight and excellence, and they have lived up to it. Know Your Market have enabled us to identify and implement improvements within our business, and played a key role in our sales success this year, and in helping us win a FEEFO Platinum Award."
Attic Self-Storage
“Putting the mystery shopping programme with Know Your Market at the heart of our staff development programme has driven real behavioural change. It fuels our already ambitious team to reach new heights, ensuring we perform consistently at the top of our game to look after Martyn Gerrard customers. Directly attributable business results have followed.”
David Smith, Martyn Gerrard Estate Agents
“It’s important for the business to understand the strength of a brand we are acquiring as it helps lead decisions on when, or in some cases whether, we rebrand. Some local brands are so well known and respected that changing them would be instantly detrimental to their performance, so Know Your Market's brand research ahead of acquisitions, along with other factors, helps us understand and then shape our operational decisions.”
Kiersty Sims, Leaders Romans Group
“Conversion of leads from our website to site surveys and bookings have all increased as a result of our improved online customer experience, and mystery shopping has specifically enabled us to hone our customer conversion techniques also leading directly to higher conversions."
Rob Bartup, Managing Director
WE CAN DO THE SAME FOR YOUR BUSINESS
We give you a 'customer first' approach, creating engagement that drives revenue.