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What is mystery shopping, and how can using the data from it help you make better business decisions? Find out in our blog.

Knowing how to train your staff to comprehensively undertake property valuations is vital for the success of your estate agency.

What makes brand experience important and how can you ensure it is a positive one for customers? Find out in our new blog

Information bias could lead to your market research being inaccurate and invalid. Learn how to avoid information bias in our new blog.

Make sure you’re giving feedback to your employees following mystery shopping. Don’t know the best way to do so? Discover how in this blog.

Net Promoter Score (NPS) can help you to improve your estate agency offering. Learn more here.

Mystery shopping gives you the chance to reward your employees that give the most positive customer experiences. Read how you can use it as part of your employee rewards initiative.

Knowing why a vendor has not proceeded to instruction or instructed another agent after your valuation allows you to improve your chances next time.