NPS
MONTHLY TRACKER
ACHIEVING BUSINESS GROWTH AND LONGEVITY
NET PROMOTER SCORE -
WHY MEASURE IT?
Those companies offering exceptional customer service can command higher fees or prices, confident that they are giving their customers what they want.
Learning what your company does well, and what it does less well is the key to continuous improvement, increased customer loyalty and attracting more customers through increased brand advocacy.
Net Promoter Score or NPS is a straightforward metric that gets to the heart of overall customer satisfaction. Combining that with the opportunity to share open feedback completes the picture.
WHAT DOES
NPS
DO FOR YOU
INCREASE
LOYALTY
Drive brand advocacy through enhanced experience delivery
TEAM
MOTIVATION
Identify training opportunities and reward good performance
CUSTOMER
INSIGHT
See through your customers' eyes and identify pain points
DELIVER
INNOVATION
Identify needs-based product and
service opportunities
BRAND
CONSISTENCY
Measure and improve delivery of your brand promise
SALES
CONVERSION
Improve conversions and justify a higher fee/price than your competitors
HOW NPS IS CALCULATED
Customers are asked one simple question to obtain this measure:
“On a scale of zero to 10, how likely would you be to recommend our company or services?”
IT'S AS EASY AS...
Our rapid, stress free process is designed so you can focus on running your business
BRIEFING
We talk to you about which types of customers you would like to gather feedback from and whether there are particular topics you would like insight on.
PROJECT SETUP
We arrange access to the data, make sure our system is integrated to your CRM and get you set up on the results portal.
REVIEW RESULTS
You’ll get collated results each month (as well as individual interview feedback along the way) but you can access your data at any time via the dashboard.
NPS TRACKER PRICING
There’s a one-off set-up fee in your first month as we learn about your business, followed by standard project costs thereafter
based on volumes and complexity.
Get in touch with us today, and we'll quickly provide you with a fully priced proposal.