MYSTERY SHOPPING FOR YOUR BUSINESS
Mystery shopping is a market research technique where individuals, use a variety of anonymous techniques to assess the quality of customer service, product presentation, and overall experience.
We see ourselves as an improvement and training tool, allowing businesses like you to see what needs to be changed in your business.
Customer experience delivers the impression your customers have about your brand and business.
Customer experience delivers the impression your customers have about your brand and business.
The consumer's view of your brand impacts multiple factors related to your bottom line including revenue.
With the E-consulting report showing that 86% of consumers now say they are willing to pay more for a better experience, it is clear that CX has become a priority.
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0344 800 8424 (ext. 282)
“Know Your Market Mystery Shopping has enabled us to have a clear insight into how our teams are performing and celebrate what we do well and help identify key areas for training and development."
National Home Move
“As a company we have used Know your Market for a few years now. We find the feedback they provide extremely valuable in order to review and train our staff on their performances. ”
Anthony Adams
Engage Management Services
“KYM has really helped us independently bench march our branches and improve standards. The scheme now forms part of a quarterly bonus scheme that has been well received by the team”
Ben Thilthorpe
Vanguard Self Storage