MYSTERY SHOPPING SERVICES
EVALUATE YOUR CUSTOMER EXPERIENCE, GATHER
ACTIONABLE INSIGHT, AND GROW YOUR BUSINESS
THE KNOWYOURMARKET
DIFFERENCE
PRODUCT FEATURES
All included in your Mystery Shopping service:
HOW IT WORKS...
We handle everything, matched to your requirements, for maximum impact:
PROJECT DESIGN
Pick the Mystery Shopping programme that best suits your needs - online, telephone, video, face to face. We can help you do this.
We prepare scenarios, questionnaires, and assessment media, based upon your brief.
PROJECT DEPLOYMENT
We choose the most suitable candidates from our 28,000-strong UK-wide shopper team and assign your brief to them.
The shoppers note their entire interaction(s) with your business from the moment they initiate contact all the way through to final outcomes.
They use video and audio recordings, plus detailed written reports and completed questionnaires so you don’t miss a thing.
ACTIONABLE RESULTS
We deliver flexible reporting and analysis to you via our web-based results portal, enabling instant focus upon the business improvements which will drive greatest impact.