Research and insight services to estate agents, storage and removals.

MYSTERY SHOPPING

MYSTERY SHOPPING SERVICES

EVALUATE YOUR CUSTOMER EXPERIENCE, GATHER

ACTIONABLE INSIGHT, AND GROW YOUR BUSINESS

DOWNLOAD OUR GUIDE TO MYSTERY SHOPPING

THE KNOWYOURMARKET DIFFERENCE

In today’s competitive business landscape, understanding how customers perceive your service is essential to staying ahead. KnowYourMarket’s mystery shopping services provide businesses with valuable insights into their customer experience, helping them identify strengths, uncover weaknesses, and enhance overall performance.

What is Mystery Shopping?

Mystery shopping is a research technique where trained shoppers pose as regular customers to evaluate various aspects of a business. This includes assessing customer service, product knowledge, sales processes, response times, and overall experience. The results provide businesses with actionable feedback that can drive improvements and boost customer satisfaction.


PRODUCT FEATURES


All included in your Mystery Shopping service:

List of services

HOW IT WORKS...

We handle everything, matched to your requirements, for maximum impact:

PROJECT DESIGN

Pick the Mystery Shopping programme that best suits your needs - online, telephone, video, face to face. We can help you do this.


We prepare scenarios, questionnaires, and assessment media, based upon your brief.

PROJECT DEPLOYMENT

We choose the most suitable candidates from our 28,000-strong UK-wide shopper team and assign your brief to them.


The shoppers note their entire interaction(s) with your business from the moment they initiate contact all the way through to final outcomes.

They use video and audio recordings, plus detailed written reports and completed questionnaires so you don’t miss a thing.

ACTIONABLE RESULTS

We deliver flexible reporting and analysis to you via our web-based results portal, enabling instant focus upon the business improvements which will drive greatest impact.

MYSTERY SHOPPING PRICING
Mystery Shopping is priced on a rate card basis, in line with your needs. From simple telephone enquiries, to branch walk-ins or competitor analysis, to video recorded home valuations.


Get in touch with us today, and we'll quickly provide you with a fully priced proposal

GET A QUOTE
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