Become a mystery shopper and get paid to shop!

A lot of people love shopping! So what if you could get paid to shop? Sounds like the perfect job, right?

Well, working as a secret shopper means you can do exactly that, but it's much more than just shopping. It's a skilled process that delivers actionable insight for a business to improve upon.

There are lots of benefits to being a mystery shopper for Know Your Market and the flexible assignments can be fitted in and around your other commitments. We use shoppers who live locally to our clients to complete the mystery shopping jobs, so not only are you being paid, but you are also helping your local businesses improve the service and experience they offer to customers.

What is mystery shopping?

Mystery Shopping is a technique companies use to check how well they are delivering good customer service to their customers. Shoppers pose as real customers and interact with the company or shop in the same way a regular person would.

This might be on the phone, via email or visiting a store in person. The shopper then reports back to us on how it all went by filling in a questionnaire. The scores from the questionnaires and the shopper’s comments help the company improve their customer service and put right any less than perfect customer experience.

It is a very valuable tool because the feedback is genuine and scored against the same set of criteria each time. This way the company can monitor their staff in a methodical way and help support them with additional training or materials.

What sort of assignments can a shopper get?

We have a range of clients from a variety of sectors, including high street retail, estate agents, furniture shops, self-storage facilities and many more. Each client is different and has a bespoke mystery shopping programme, so no two assignments will ever be the same.

You might be asked to browse for a particular type of furniture such as a wooden dining table and chairs; you might be asked to phone an estate agent and ask some questions about a property you have seen online; or try on an item of clothing in a shop’s changing rooms and see how clean and tidy everything is kept.

One of our most popular services is video mystery shopping. These are assignments where you take a covert video that records your interaction with the member of staff. Although it sounds very 007, it is easier than it sounds and we provide you with all the equipment you need and detailed instructions on how to use it.

Our hidden cameras are tiny and fit inside a shirt or blouse button, handbag lining or even a takeaway coffee cup that we send to you. You will soon forget you are wearing it and find yourself acting as you normally would.

Clients also make sure that their staff are aware and have given consent to be mystery shopped in this way. They just don’t know when it will take place.

When we are assigning a visit, we like to speak to our shoppers over the phone, as well as emailing through detailed briefs. We love to have a chat before the assignment starts so we can answer any questions you may have and offer advice. Our friendly and knowledgeable team is always available to deal with queries and provide relevant guidance and support, where needed.

But don’t take our word for it. Here’s what a couple of our shoppers have to say about working for Know Your Market Mystery Shopping.

‘I've enjoyed working for Know Your Market. I have to say what I love about this company is the transparency on what you need to do to achieve the task. The instructions are clear and concise and most importantly the payment is fast and accurate. Best of all it’s always a pleasure to speak to the office staff as they are all upbeat and friendly.’ Anna, Hertfordshire

‘I always enjoy working for Know Your Market. Their briefs are clear, concise, and easy to understand. The assignments are interesting, and there is always a friendly, helpful staff member a phone call away, if I have any questions. Last but not least, payments are swift and correct.’ Rebecca, Kent